Shipping policy
Order Processing & Dispatch: All NELFIT orders are carefully processed and prepared within 3–7
business days, ensuring each item meets our premium quality standards before leaving our
facility
Quality Control Standards: Every product undergoes a strict quality inspection process prior to
dispatch to ensure it aligns with NELFIT’s commitment to high-performance, premium activewear
Shipping & Delivery Partners: We work with reliable, established courier partners to ensure safe,
efficient, and secure delivery of all orders
Delivery Timeframes: Delivery times may vary depending on your location, but we strive to
ensure your order arrives as quickly and smoothly as possible once dispatched
Order Tracking: Customers receive tracking information in real-time once their order has been
shipped, allowing full visibility throughout the delivery process
Packaging Standards: All orders are packaged with care and attention to detail, maintaining the
integrity and presentation of every NELFIT product
Returns Window: Customers may request a return within 30 days of receiving their order,
providing flexibility and confidence in every purchase
Return Conditions: Items must be unworn, unwashed, and in original condition, including all
original packaging, tags, and accessories
Return Approval Process: All returns are subject to a review and approval process to ensure
compliance with our return policy standards
Customer Responsibility: Customers may be responsible for return shipping costs, unless the
item received is defective or incorrect
Refund Process: Once a return is approved and inspected, refunds are processed in a timely and
secure manner via the original payment method
Exchanges: Where applicable, NELFIT may offer product exchanges depending on stock
availability
Damaged or Incorrect Items: If an item arrives damaged or incorrect, customers are encouraged
to contact support immediately for priority resolution
Customer Support Commitment: Our support team is available to provide prompt, professional
assistance for any queries related to shipping, returns, or orders
Transparency & Communication: We are committed to clear, consistent communication
throughout the entire customer journey