Terms of service

NELFIT – Terms of Service

1. Acceptance of Terms

  • By accessing, browsing, or purchasing from NELFIT, you agree to be bound by these Terms of Service.
  • These terms apply to all users, including customers, visitors, and any individuals interacting with the brand.
  • If you do not agree with any part of these terms, you must discontinue use of our services immediately.
  • NELFIT reserves the right to update or modify these terms at any time without prior notice.

2. Brand Positioning & Service Scope

  • NELFIT is a premium activewear brand focused on delivering high-quality, performance-driven apparel.
  • We provide curated products designed for durability, comfort, and elevated aesthetics.
  • NELFIT does not offer fitness coaching, training programs, or medical advice.

3. Eligibility

  • You must be at least 18 years old or have parental/guardian consent to use our services.
  • By using our platform, you confirm that all information provided is accurate, complete, and up to date.

4. Products & Availability

  • All products are subject to availability and may be limited in quantity due to exclusive or limited drops.
  • NELFIT reserves the right to:
    • Limit the quantities of any products sold
    • Discontinue products at any time
    • Modify product details, pricing, or availability without notice
  • We strive to display product colors and details as accurately as possible, but cannot guarantee exact digital representation.

5. Orders & Payments

  • All orders are subject to acceptance and availability.
  • NELFIT reserves the right to refuse, cancel, or limit any order at its sole discretion.
  • Payment must be completed in full at checkout using approved payment methods.
  • In cases of suspected fraud or unauthorized transactions, orders may be delayed or canceled.
  • Pricing errors may be corrected at any time, and affected orders may be canceled or adjusted accordingly.

6. Shipping & Delivery

  • Orders are typically processed within 3–7 business days, unless otherwise stated.
  • Delivery times vary depending on location and courier services.
  • NELFIT is not responsible for delays caused by:
    • Courier providers
    • Customs clearance
    • External logistical issues
  • Risk of loss or damage transfers to the customer upon delivery confirmation.

7. Returns, Exchanges & Refunds

  • Returns are accepted in accordance with our official Return Policy.
  • To qualify for a return:
    • Items must be unused, unworn, and in original condition
    • Original packaging and tags must be intact
  • Refunds will only be issued after inspection and approval of returned items.
  • Shipping fees are non-refundable unless the return is due to a NELFIT error.
  • NELFIT reserves the right to deny returns that do not meet our standards.

8. Intellectual Property

  • All NELFIT content is the exclusive property of the brand, including:
    • Logos, designs, and product concepts
    • Website content, visuals, and marketing material
  • Unauthorized use, reproduction, or distribution is strictly prohibited.
  • No part of the brand may be copied or exploited without prior written consent.

9. User Conduct

  • You agree not to misuse the NELFIT platform or engage in any unlawful or harmful activity.
  • Prohibited actions include:
    • Fraudulent purchases or chargebacks
    • Interference with website functionality
    • Distribution of malicious software or harmful content
  • NELFIT reserves the right to terminate accounts or refuse service for violations.

10. Limitation of Liability

  • NELFIT shall not be liable for any indirect, incidental, or consequential damages arising from:
    • Use or misuse of our products
    • Delays in delivery or service interruptions
  • All products are provided “as is” without warranties beyond those required by law.
  • Liability is limited to the amount paid for the product purchased.

11. Health & Performance Disclaimer

  • NELFIT apparel is designed for fitness and lifestyle use but does not guarantee performance outcomes.
  • Users are responsible for ensuring products are suitable for their intended use.
  • NELFIT is not liable for injuries or damages resulting from improper use of products.

12. Privacy & Data Protection

  • Your personal information is handled in accordance with our Privacy Policy.
  • We are committed to protecting customer data and maintaining secure transactions.
  • By using our services, you consent to the collection and use of your data as outlined.

13. Third-Party Services

  • NELFIT may utilize third-party providers for:
    • Payment processing
    • Shipping and logistics
    • Platform hosting
  • We are not responsible for the performance or policies of third-party services.

14. Termination of Use

  • NELFIT reserves the right to suspend or terminate access to its services at any time without prior notice.
  • Any violation of these terms may result in immediate termination of access.

15. Governing Law

  • These Terms of Service are governed by the laws of South Africa.
  • Any disputes shall be resolved within the jurisdiction of South African courts.

16. Changes to Terms

  • NELFIT reserves the right to update these Terms of Service at any time.
  • Continued use of the platform constitutes acceptance of any revised terms.

17. Contact Information

  • For inquiries regarding these Terms, customers should contact NELFIT through official communication channels provided on the website.